Creating Value Through Customer Services Industry Conference - Summary of Keynotes
Duration: 14 mins 30 secs
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| Description: | Summary Podcast from the Cambridge Service Alliance Industry Day Conference, at Cambridge Service Week 2015 - 'Creating Value Through Customer Services: in a world of data enabled ecosystems' |
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| Created: | 2015-10-13 13:57 |
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| Collection: | Cambridge Service Alliance |
| Publisher: | University of Cambridge |
| Copyright: | Angela Walters |
| Language: | eng (English) |
| Distribution: |
World
(downloadable)
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| Keywords: | servitization; service week 2015; |
| Explicit content: | No |
| Abstract: | At the Cambridge Service Alliance 2015 Industry Day Conference, “Creating Value Through Customer Services: in a world of data enabled ecosystems,” we asked our three guest speakers from industry, three of our own Alliance senior researchers, and Professor Andy Neely, Director of the Alliance and head of the IfM, to give some smart tips of how to ensure you take your customers and your staff on your service offering journey. |
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